This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Who We Are:
At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.
That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.
What you’ll do:
Depending on the specific business need of the Account Services organization and its’ sub-entities, the Account & Operations Support Graduate would be responsible for one of the following streamlines:
Supports the implementation and regular operation of various processes; ensures that expectations with regards to time-frames, compliance, quality, targets are met through ongoing coordination, communication, planning and executing on cross-team level;
Remotely manages the delivery of contracted proactive and support related services for HPE customers in a B2B environment and are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s);
Provides support to internal/ external company’s local, strategic projects to ensure that they meet all scope, time, budget and quality expectations. This is achieved through planning, coordinating on a geography/ country level and exercising independent judgment within defined parameters;
Contributes in achieving the respective organizations’ KPIs by providing advanced reports, data analysis and by participating in improvement initiatives.
Some of your key responsibilities will include:
Supports one or more Account Services aligned processes/ projects to achieve business, compliance, efficiency and quality related goals
Applies subject-matter expertise and analytical skills to evaluate process/ project change impacts from operational perspective
Directly communicates with process/ project owners/ stakeholders regarding related tasks and operational updates; ensures that processes/ project timelines are followed and planned tasks are done on time
Proposes and executes corrective/ preventive actions aiming process improvement; designs and automates statistics and reports as per process requirements and customer needs
Handles administrative tasks related to daily process support and overall process functionality
Communicates with customer(s) on an ongoing and regular basis on all aspects of service support
Supports the definition the Account Support Plan, the coordination of the delivery team and resources
Conducts Operational Reviews and is responsible for the implementation of planned activities
Gives visibility of the proactive and reactive activities carried out
Supports the customer in problem/escalation management
What you’ll need:
Bachelor or Master’s degree in Business or relevant completed in the last year. We encourage any field of study to apply!
Excellent communication and presentation skills
Structured work approach
Solution oriented
Self-motivated
Ability to operate effectively within a virtual (cross-cultural) team
Proactive and able to work under pressure
Customer relationship building skills
What we’d prefer you bring:
Excellent command of MS Office products - Word, Excel, PowerPoint, SharePoint, Visio
ITIL process knowledge is an advantage
At HPE, we’re:
Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.
Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
Named a Best Place to Work for Disability Inclusion for the sixth year in row
Named one of the 100 Best Large Workplaces for Millennials in 2021
Recognized as one of the Best Companies for Multicultural Women by Seramount
Ready to take the next step? Open up opportunities with HPE.
#hongkong #graduates
Job:
ServicesJob Level:
Entry
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
