SAP Production Superuser (Shift A) [Costa Rica]


 

Under general direction, support, coordinate, execute and follow-up, but not limited to:

  • All manufacturing activities related to the correct use of the SA P system.
  • SAP Manufacturing process investigations.
  • General support for manufacturing goals completion within the quality system and regulatory requirements.

Necessary Duties and Responsibilities include the following:

  • Report and Monitoring acts or unsafe conditions.
  • Perform the duties following the guidelines of the Quality Management System.
  • Behave according to the Company Ethical Charter.
  • Support Manufacturing Operators to assure the correct use of the SAP system.
  • Support Manufacturing Supervisors with the resolutions of events related to SAP.
  • Correct wrong SAP transactions in coordination with the Superusers Production Supervisor.
  • Use of Global service desk and Application Management Service platforms to escalate issues.
  • Coordinate and support operators SAP training and qualification if applicable.
  • Provide Manufacturing SAP information or generate reports as necessary.
  • Perform manufacturing cycle counts.
  • Control and adjust manufacturing inventories in coordination with the supervisor and according to the company policies.
  • Execute and Support SAP system validations.
  • Perform the Manufacturing Change orders related to SAP system, if necessary.
  • Perform and document the investigations of process deviations or non- conforming material to provide a disposition according to quality guidelines, if necessary.
  • Propose any other projects to support the achievement of company strategic objectives.
  • Perform any other activity that the Center of Expertise Production Supervisor considers necessary.

Relationships and Roles:

  • Reports direct to Superusers Production Supervisor.
  • Coordinate and work along with Manufacturing Supervisor, Leader and Operators.

Job Specifications:

  • High School Degree.
  • A minimum of 1 year of experience working in production positions in medical industry or 3 years in other industries.
  • Technical level or university education of IT or Engineering major is a plus.
  • Knowledge of ISO 9001, ISO 13485, FDA, CE Mark standards and GMP´s.
  • Experience in controlled production environments.
  • Experience in training programs related to manufacturing of medical devices processes.
  • Advance Computer knowledge is required: spread sheets, word processor, power point, outlook and basic computer configuration.
  • Basic to Intermediate speaking and writing English skills.
  • SAP or similar ERP systems.
  • Good communication skills both oral and written.
  • Analytical thinking.
  • Customer Oriented.
  • Ability to handle confidential information.
  • Multitasking abilities.
  • Oriented to results.
  • Ability to prioritize and manage concurrent projects.


 

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