This role is based in the UK on a homeworking contract or based in our London office. Christian Aid is currently trialing a hybrid working model and you will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days per week.
The salary quoted is for homeworking but if based in our London office, the salary will be £38,453 - £41,946
About us
There’s never been a better time to join Christian Aid’s Fundraising & Supporter Engagement Department. We would say that, wouldn’t we? But we mean it. Despite the challenges we’ve all faced over recent years, we have grown income and smashed our targets, making a transformational impact for people in poverty. Your next career step could see you joining our passionate and energetic team of poverty-fighters. We inspire more than 250,000 supporters and thousands of supporting churches to raise more than £40 million annually to tackle the root causes of extreme poverty.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
About the role
The role holder will be responsible for maximising income and life time value from Christian Aid’s current individual givers. This will be done by managing and delivering cash appeals and stewardship communications within the Individual Giving retention programme. With support from external suppliers and internal teams, and guidance from the Senior Individual Retention Officer, the role holder will take ownership and manage all elements of the campaign process, including creative development, data segmentation, print and fulfilment requirements. The role holder will be working on channels including direct mail, telemarketing, SMS and utilising digital response channels and methods.
About you
The successful candidate will have experience delivering direct marketing across a range of channels including mail, digital and telemarketing. You will be able to proofread fundraising copy and possess an understanding of the elements needed to make a successful fundraising ask, whilst also having a good understanding around managing print processes.
You have a great eye for detail yet have an equally great ability at prioritising tasks and their workload, so that campaigns run on time and cost effectively in order to hit expected targets. You should understand key fundraising metrics, which will enable you to be analytical and results driven.
You are strong at campaign management with experience of creating schedules from inception to launch. You are able to manage post campaign analysis and enjoy the process of test, refine and learn. And most of all you are donor focused with a clear interest in what motivates our audience to engage.
Competency questions
As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:
- Give us an example of when you treated others with dignity and respect while recognising that they had different ideas and views to you
- Tell us about a time when you actively consulted with others to ensure that you understood their needs or goals before taking action
Job Types: Full-time, Permanent
Pay: £33,850.00-£37,343.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Remote
Reference ID: 4182
