- DEX - Digital Experience
- Hong Kong Special Administrative Region of China
- Cathay Pacific
- Application Deadline
30 May 2023
Role Introduction
Reports To: Digital Experience Manager – Web & Membership
The job holder is responsible for supporting the website roadmap delivery to improve customer experience and drive conversion. He/she will also provide advice on digital experience design in other online channels, such as corporate sales portal
Key Responsibilities
Work with different parties (e.g. IT, Digital Content, Sales etc) to design website features and functionalities to improve customer experience and conversion- Research and articulate the features necessary to provide customers access to our promotions across the site and beyond
- Monitor website performance and customer engagement on website across all markets
- Provide advice to other BUs on digital experience design on their platforms
- Understand and monitor new trends and technologies.
Requirements
Bachelor degree in Business, Computer Science or related subjects with minimum 3 years of relevant experiences- Strong e-commerce background in driving user engagement and conversion across online channels.
- Understanding compliance requirements and website standards.
- Advanced understanding of Scrum and Agile methodologies.
- Knowledge of or experience in usability, UX/UI design.
- Able to generate insights and understand trends from data analysis.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
