The successful candidate will report directly to both their supervisor and manager. The successfull candidate will be responsible for assuming job duties from an in-service staff member before in-service staff member off from their scheduled work time.
Job Responsibilities
1. Accountable for all passes and visitor in the reception office
- First point of contact to all visitors
- Taking care of daily visitors' records in accordance to MOM and nursing home's procedures
- Recording of all vehicles entering and exiting the nursing home
2. Reception duties
- Direct all incoming calls to the respective staff/ department
- Direct all visitors including Volunteers and Donors to the respective staff in-charge
- Ensure the reception area is clean and tidy at all times
- Ensure proper handing over of duties to the staff who works the upcoming shift
3. Manage Security & Safety
- Monitor CCTV
- Record and regulate access control
- Response and report incident to Operations Manager
- Operate basic security equipment (eg.using remote control ,intercom)
4. Any other operation tasks as assigned by Operations Manager from time to time
Job Requirements
- Possess GCE ‘N’ Level or higher
- Minimum of 1 year experience in Operations or relevant experiences in the field
- Service-oriented with a positive work attitude
- Ability to work effectively in both a team and independently
- Physically capable of performing operational and reception duties with ease
- Fluency in English is required, and proficiency in Mandarin to communicate with Mandarin-speaking visitors or next-of-kin is an advantage
- Availability to work on public holidays, with compensation provided in the form of a day off in lieu
- Six-day work week with rest day on every Saturday, from 1PM to 7PM daily, 36 hours per week.
