Req ID: 38672
Department: NZ Personal Banking Customer Service Operations
Division: New Zealand
Location: Auckland
Mō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small
The Business Banking Adviser Lending Specilist is critical to making this happen and key responsibilities of the role will include the following:
Undertake credit assessment of complex lending applications received from Mortgage Advisers, for customers in the Business Banking segment
Provide an exceptional relationship-based service experience for customers and Mortgage Advisers, supporting ANZ’s Retail & Business Banking goals of being #1 in Growth and #1 in Service
Deliver competitive product and pricing strategy that will help retain existing customers and attract new business to ANZ
Meet settlement targets through strong relationship building, sound judgemental risk assessment of applications (within ANZ’s credit guidelines) and a strong focus on providing market leading financial solutions to our Business Banking customers and stakeholders in the Mortgage Adviser (key influencers) segment
Manage your own workflow and assist your team as required, to meet or exceed individual and team targets, through collaboration and proactively managing conflicting priorities
Leverage existing continuous improvement frameworks (e.g. Kaizen and ATOM) to identify and implement opportunities to improve process and service delivery
Role Location: Auckland, Tāmaki-makau-rau
Role Type: Permanent, Full-time Opportunity
Note: We have multiple vacancies for this role
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong lending experience and knowledge of credit policy
CAD Accreditation held
Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure
Customer centric approach, ability to leverage risk appetite to deliver SLA and business growth goals
Good relationship management skills, ability to collaborate with a diverse group of stakeholders and exert a positive influence for change
Ability to work in a team environment as well as independently
He aha te take e uru ai koe ki a mātou? - So, why join us?
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
You may apply for this role by visiting ANZ Careers and search for the reference number 38672
Te Rā Ōtinga - Job Posting End Date
28/05/2023, 11.59pm,
