Focus & Scope
- Management of the critical supply chain relationship with McDonald’s, ensuring guaranteed product supply and quality back-end support. Alignment with bottlers on S&OP (Sales & Operations planning), forecasting and work towards minimizing forecasting inaccuracies.
- Responsible to support the management of the MCD relationship in Australia. This includes the end-to-end support to manage the relationship and drive the business performance with the customer. Support the market focus on the customer as a priority and help deliver on the OU strategic objectives through this relationship.
- Tracking business performance with the customer & reporting against the aligned KPI’s and supporting/ aligning plans for course correction as and when required. Ensure all planning using a fact-based approach, and it reflects the opportunities and local realities, and it also supports deliverance of our OU strategies.
- Support the Joint Business Planning with the customer and the OU (Operating Unit) Customer team, franchise, and bottler teams. The JBP includes clear annual program calendars, PICOS, customer plans and fact-based targets and KPI’s for these markets.
- Lead the execution of the OU Bundle plans (Meals & Breaks) and imbed this into the customer plans. Ensure seamless alignment with the franchise and frontline marketing teams.
- Steward the relationship with the customer by supporting periodic system connects between the customer management and our system. This includes monthly, quarterly account reviews, T2T (Top to Top) meetings and connections. Use these connections to showcase the system value, tender for new products & categories and deepen relationship to foster mutual benefit.
- Work closely with The Mc Donald’s Division (TMD), OU customer team & GCCL (Global Customer & Commercial teams) to accelerate learnings through sharing of best practices and approaches that could be mutually relevant and aid better execution of our OU strategy with the customer.
Impact
- Accelerate NSR (Net Sales Revenue) growth, TCCS (The Coca-Cola System) basket and purchase incidence and system margins as well as value share within the customer.
- Step change our capability with the network organization support to accelerate better system execution, in close partnership with OU CCL & Global customer teams.
Scope
This is an ASP South cluster individual contributor role, based in Australia.
KEY SUCCESS PARAMETERS
Experience
- 5-7+ years of leadership experience in Customer management, Commercial planning, and execution with strong skills in on premise Channel Strategy, RGM (Revenue Growth management), Segmentation, VTM, Innovation and Portfolio strategy
- Proven Strategic and Analytical Skills as well as outstanding influencing skills.
- Ability to think from planning to execution and solid system commercial and brand management.
- Desirable to have bottler experience.
Work Focus
- CUSTOMER COLLABORATION: Support creation of joint business plans with customer based upon approved customer strategy (global or regional governance). Effectively manage the Ronald McDonald House Charity relationship. Management of key routines with customer including WIP’s, QBR’s (Quarterly Business Reviews) and quarterly senior leadership meetings.
- PLANNING AND SUPPY CHAIN: End to end management of sales forecasting and consistent product supply across the country.
- INFLUENCING THE SYSTEM: Prepare communication strategy for the bottler and OU teams. Manage expectations of all system stakeholders (TCCC, Bottlers, TMD). Delivery of system agreed reporting functions as required for the system and TMD.
Communication Focus
- Internal: Interacts with both operational and senior system teams. Must be able to engage with both bottling leadership in a market on implications beyond the individual customer as well as giving clear direction to the bottler sales teams working on that customer. Must be proficient at effectively handling customer issues and misalignments in a manner that is objective, transparent, as well as balanced.
Skills:
Leadership; Social Media; Sales Channel Development; Conversion Rate; Structured Query Language (SQL); Marketing Campaigns; Digital Advertising; Branding; Media Buying; Product Commercialization; Channels Strategy; Marketing Strategies; Alteryx; Market Segmentation; Customer Insights; Microsoft Office; Tableau; Strategy Development; Google Analytics; Influence; Demand Generation Marketing; Microsoft Power BI; Key Performance Indicators (KPIs)
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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