Project Overview:
The Support Engineer to strengthen our team of active, self-organised engineers who strive to deliver a high-quality standard.
If you have a good understanding of E-commerce principles and business processes, then you have a fantastic opportunity to become part of our highly-skilled, international team and join the adventure!
Recruiter
Julia Pashkovskaia
Responsibilities:
- Taking ownership and responsibility of all applications that are supported by the business;
- Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
- Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
- Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
- Working according to the UK business hours rota 2nd line team;
- Knowledge base updating;
- Following team processes and procedures to ensure SLA are met.
Requirements:
- Previous experience of supporting business applications at least 2 years;
- Sound decision-making skills;
- Knowledge and experience of dealing with escalation routes when problems arise;
- Strong analytical skills;
- Strong experience working in support environment;
- Excellent communication and presentation skills at all levels of the business;
- Familiar and confident around ITIL processes;
- Knowledge of Amazon cloud solutions, networks;
- AWS cloud infrastructure;
- Knowledge of Microservice architecture;
- Linux’s administration (support, monitoring, troubleshooting);
- Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.).
Nice to have:
- React;
- GraphQL;
- REST, JSON.
Higher Education:
- Bachelor's Degree.
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